Kirkya FAQ – Find Answers to All Your Questions Here

Only one account is allowed per mobile number. Attempting to create multiple accounts may result in all accounts being permanently suspended and your balance being forfeited.

On the login page, click "Forgot Password?" An OTP will be sent to your registered mobile number or email. Use the OTP to set a new password. The whole process takes about 2 minutes.

Go to Account Settings → Verification → and upload the required documents. Typically, you'll need photos of both the front and back of your national ID or passport. Verification is usually completed within 24–48 hours.

Yes. You can temporarily suspend or permanently close your account from Account Settings. Make sure to withdraw your balance before closing permanently. You can also reach out to support for assistance.

You can update your number via Account Settings → Profile → "Contact Information". An OTP will be sent to your current number to verify the change. If you run into any issues, contact support.

Yes, registration on Kirkya is completely free. There are no registration fees or monthly subscriptions. You only need to make a deposit to start betting.

You can deposit on Kirkya via mobile banking, bank transfer, e-wallet, or cryptocurrency. All methods are fast and secure.

The minimum deposit amount varies by payment method. For mobile banking, the minimum is kept low so new members can get started easily. See the deposit page for full details.

Funds deposited via mobile banking and e-wallets usually appear in your account within 5–15 minutes. Bank transfers may take 1–3 business days. If there is a delay, please contact support.

Kirkya does not charge any deposit fees. However, your payment provider — whether mobile banking or a bank — may apply their own transaction fees in accordance with their policies.

Yes. If a deposit fails, your money is generally returned automatically. If it has not been refunded within 24 hours, contact support with your transaction ID.

Withdrawals via mobile banking and e-wallets are typically processed within 2–24 hours. Bank transfers may take 1–3 business days. Completing KYC verification speeds up the process.

The minimum withdrawal amount varies by payment method. Check the withdrawal page for the latest limits. KYC verification must be completed before you can withdraw.

First, check in Account Settings whether your KYC is complete. Then review your withdrawal status in your transaction history. If more time has passed than expected, contact support with your transaction ID.

Yes, a withdrawal transaction showing a "Pending" status can be cancelled from your transaction history. Once processing has started, cancellation is no longer possible. Act quickly if you need to cancel.

Kirkya does not charge any withdrawal fees. However, your payment provider may apply their own transaction fees. Check the withdrawal page for details.

Kirkya offers betting on cricket, football, tennis, badminton, basketball, volleyball, esports, and more — over 30 sports in total. You'll also find a great selection of matches available for live betting.

Live betting lets you place bets at real-time odds while a match is in progress. Odds shift as the match unfolds, giving you more opportunities to bet strategically.

Some bets have a cash-out option, letting you take partial or full returns before the match ends. This feature isn't available on all bets. If your bet slip shows a cash-out option, you can use it from there.

Kirkya uses decimal odds. For example, if the odds are 1.85 and you place a 100 BDT bet, a win pays out 185 BDT (your 100 BDT stake plus 85 BDT profit). Higher odds mean a lower chance of winning but a bigger reward.

Yes, Kirkya supports both single bets and parlays (combining multiple selections into one bet). If all selections in a parlay are correct, the payout is significantly higher.

If a match is fully cancelled, your stake is generally refunded. If the match is abandoned after play has begun, the outcome is determined according to the applicable rules and terms. See the full terms and conditions for details.

Your welcome bonus is automatically credited to your account after your first deposit following registration. If you have a promo code, enter it during sign-up. See the promotions page for full bonus details.

Rollover means you must wager your bonus amount a set number of times before you can withdraw. For example, a bonus of BDT 500 with a 5x rollover requires BDT 2,500 in total bets. Once the requirement is met, the bonus converts to withdrawable cash.

Any unused bonus is automatically cancelled once it expires. Always check the expiry date as soon as you receive a bonus and make sure to use it in time.

Kirkya offers weekly cashback and free bet promotions for active members. Check the promotions page regularly and keep notifications on so you never miss an offer.

Active promo codes can be found on the Kirkya promotions page. Enter your code in the designated field during registration. Codes generally cannot be applied after sign-up, so make sure to enter yours at the start.

Kirkya has hundreds of games, including Live Casino (blackjack, roulette, baccarat, poker), slots, virtual games, and fishing games. Live games with real dealers are especially popular.

Yes. All casino games on Kirkya use certified RNG (Random Number Generator) technology to ensure fairness. Independent third-party auditors conduct regular checks.

Yes, casino and Sports Betting bonuses may be separate. Some bonuses can be used for both, while others are limited to a specific category. Always read the terms of each bonus carefully.

Yes. All Live Casino games are fully accessible through Kirkya's mobile app and mobile browser. A 4G or Wi-Fi connection will give you the best experience.

You can get both the Android (.apk) and iOS versions from the Kirkya app download page. On Android, you'll need to install the APK directly since the app isn't available on Google Play. See the download page for full instructions.

The app offers faster loading, push notifications, and a more mobile-optimized interface. That said, your account, balance, and betting features are exactly the same on both.

Only APKs downloaded from Kirkya's official website are safe. Avoid downloading from third-party sites. The official app is virus-free and secure.